Privacy Policy

Privacy Policy

Who We Are

Our website address is https://www.luckyduckcompetitions.co.uk. We are committed to safeguarding your privacy and ensuring that your personal information is protected.

What Personal Data We Collect and Why We Collect It

Giveaways

When you enter one of our free-to-enter giveaways, we collect the following information:

• Name
• Email address

We use this data to contact you if you win the giveaway and to notify you about future giveaways and competitions on our website.

Rest assured, we do not sell your data to third-party companies.

Competitions

For paid competitions, we may collect the following details:

• Name
• Email address
• Telephone number
• Address
• Financial data

If you win a competition, we may request additional information to assist with prize delivery.

How We Use Your Information

The information you provide will be used for the following purposes:

• Internal record-keeping for tax and legal purposes.
• Communication regarding the competition you entered and future competitions.

Comments

When visitors leave comments on the site, we collect the data provided in the comment form as well as the visitor’s IP address and browser user agent string to help with spam detection.

Media

If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS). Visitors can extract location data from images on the website.

E-Commerce

When you interact with our store, we track the following:

• Products you’ve viewed: We use this to show you products you’ve recently viewed.
• Location, IP address, and browser type: This information helps us estimate taxes and shipping.
• Shipping address: We use this to calculate shipping costs and process orders.

We use cookies to keep track of your basket contents while you browse our site.

When you make a purchase, we will ask for details such as:

• Name, billing address, and shipping address
• Email address and phone number
• Credit card/payment details
• Optional account information, such as username and password

We will use this information to:

• Send account and order information.
• Respond to requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Fulfill legal obligations, such as tax calculations.
• Improve our store offerings.
• Send marketing messages if you opt-in.

If you create an account, your name, address, email, and phone number will be saved for future checkout processes.

We store order information for up to 15 years for tax and accounting purposes. This includes your name, email, billing, and shipping addresses.

We may also store comments or product reviews if you choose to leave them.

Cookies

• Comments: If you leave a comment, you can opt to save your name, email, and website in cookies for convenience. These cookies last for one year.
• Login: If you visit our login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we set up cookies to save your login details and screen preferences. Login cookies last two days, and screen options cookies last for one year. If you select “Remember Me,” your login persists for two weeks. Logging out removes the login cookies.
• Article Editing: If you edit or publish an article, a cookie will be saved in your browser indicating the post ID of the edited article. This cookie expires after one day.

Embedded Content from Other Websites

Articles on this site may include embedded content, such as videos or images. Embedded content from other websites behaves as if you visited the original website directly, meaning these websites may collect your data, use cookies, and monitor your interaction with the content.

Analytics & Cookies

To better understand your interests, our website uses cookies to track your behavior with partners like Google. A cookie is a small text file stored by your browser, containing an identifier to distinguish between users. Cookies can be either “persistent” (lasting until an expiry date) or “session” (removed when your browser is closed).

By using our website, you consent to our use of cookies and the sharing of this data with Google and other third-party partners. You can manage your cookie preferences by visiting Google’s Ad Settings or using the Network Advertising Initiative’s opt-out mechanism. Please note that opting out may require the use of cookies, and clearing your cookies will remove your opt-out preferences.

For European Economic Area (EEA) Residents

If you are an EEA resident, you are entitled under the GDPR to access your personal data, request its deletion, or restrict its processing. If you wish to exercise these rights, please contact us. To review or modify which partners track your behavior using cookies, visit the ad preferences link at the bottom of the site.

Routine Information Collection

Our web servers collect basic visitor information, including IP addresses, browser details, timestamps, and referring pages. This information does not personally identify you and is used for routine maintenance and administration.

Controlling Your Privacy

You can adjust your browser settings to manage cookies if you have privacy concerns. Disabling cookies may impact your ability to use some websites. We recommend adjusting cookie settings on a per-site basis.

Who Has Access to Your Data

Our team members, including Administrators and Shop Managers, have access to the information you provide. They can view:

• Order details, such as the products purchased, the date of purchase, and delivery details.
• Customer information, including name, email, billing, and shipping information.

Our team members require this access to fulfill orders, process refunds, and provide customer support.

What We Share with Others

We share information with third-party providers who assist us with order fulfillment and store services. For example, we accept payments through Trust Payments, and some of your data, such as billing details and purchase totals, will be shared with payment processors.

How Long We Retain Your Data

• Comments: Comments and their metadata are stored indefinitely for moderation purposes.
• Accounts: For users who register on our site, we store the personal information provided in their user profiles. All users can see, edit, or delete their personal information at any time (except for changing their username). Website administrators can also view and edit this information.

Your Rights Over Your Data

If you have an account or have left comments on this site, you can request an exported file of your personal data. You can also ask us to delete your personal data, though we may retain information necessary for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Our Contact Information

If you have any questions about this privacy policy or need to contact us, you can reach out via our Facebook page or through email at support@luckyduckcompetitions.co.uk.